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Lifetime Warranty - CharterOak... Guaranteed for Life!
CharterOak Acoustic Devices moved to a Lifetime Warranty for all CharterOak microphones shipped as of October 7th 2005 , upgrading new and existing customers from the current one-year warranty. CharterOak microphones are hand assembled at the Enfield , CT headquarters. Using an assortment of premium parts gathered from around the World each microphone is tailored to the characteristic tonal qualities that set CharterOak microphones apart in the industry. Prior to customer delivery every microphone is ear tested in a studio environment for a period of 24 hours in addition to a 7-day burn-in.
Current owners of CharterOak microphones are encouraged to contact CharterOak Acoustic Devices with updated address information in order to obtain a lifetime warranty card. Owners can also arrange for a CharterOak microphone factory service which may include: cleaning, tube and or transformer replacement, head amp upgrade depending on serial number, and testing.
Warranty Details
Applicable to all manufacturers represented by CharterOak Acoustic Devices (COAD) are the following conditions:
Not covered by COAD's warranty are accessories, batteries and other consumables. The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product as well as any failure of the power supply or microphone. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Under the warranty COAD will repair, or at its option, replace the product at no charge, provided it is returned (postage paid, with proof of purchase from the original seller) to a CharterOak's Service Facility. Products should be returned in their original package, or otherwise suitably protected to avoid shipping damage. Either product registration or a valid dated proof of purchase is accepted to establish the warranty period. The COAD's Service Department shall be the sole final authority to determine the validity of all warranty issues.
This Product Warranty is COAD 's only warranty, and the customer's only remedy concerning the product. All other representations, warranties or conditions, express or implied, written or oral, including any warranties of merchantability, fitness for a particular purpose, or non-infringement, are expressly excluded. As a result, except as set forth in the previous paragraphs, the product is sold "as-is" and the customer is assuming the entire risk as to the product's suitability for his needs, its quality and its performance.
In no event will COAD be liable for direct, indirect, special, incidental or consequential damages resulting from any defect in the product or from its use, even if advised of the possibility of such damages.
All exclusions and limitations in this warranty are made only to the extent permitted by applicable law and shall not be in conflict with the express requirements of applicable law.
Shipping Address for Service:
CharterOak Acoustic Devices
Attn: Service Dept
47 Pearl Street
Enfield, CT 06082 USA
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